Frequently asked questions

Foodie questions

No, you can order as a guest. You just enter your name, email and phone at checkout. But with an account you get the loyalty program, your order history and a faster checkout.

Payment runs directly through Stripe or PayPal into the restaurant's account. Miamy takes no commission, unlike the usual platforms. You pay exactly the price the restaurant displays.

It depends on the restaurant. Each venue sets its delivery radius and fees. Delivery fees are calculated per km via the Haversine formula (as-the-crow-flies distance). If delivery isn't offered, you can still order dine-in or takeaway.

When you arrive at a Miamy-equipped restaurant, scan the QR Code on your table. You jump straight to the menu, you order, you pay — no need to wait for the waiter. The bill is tied to your table.

If the restaurant runs a loyalty program, you earn points on every confirmed order. The mode (€1=1pt, 1 dish=1pt, 1 visit=1pt) and the rewards are set by the restaurant. Your points show up in your customer area.

Contact the restaurant directly first (the number is on their profile). If you can't reach them, email us at contact@miamy.fr with your order number and we'll step in.

Never. Miamy doesn't live off data. Your profile, your history and your contact details stay strictly between you and the restaurants you order from. No third-party sharing, no targeted ads.

From your "My account" area, there's a "Delete my account" link. All your data is wiped immediately (GDPR). You can also email us at contact@miamy.fr.

Restaurant owner questions

A monthly subscription starting at €15 excl. VAT/month (Essentiel plan — menu management + QR menu). €30 excl. VAT for the Croissance plan (online ordering, loyalty, promo codes, delivery, tables). €100 excl. VAT for the Signature plan (full white label). No commission is ever taken on your sales, no hidden fees.

We only make a living on the monthly subscription. That's our ethical commitment. The usual platforms take 30% per order, which can mean thousands of euros a month for a bistrot. With a fixed subscription the equation flips: the more you sell, the more you earn (proportionally).

You set up your Stripe (or PayPal) keys in your manager area. When a customer pays, the money goes straight to your Stripe account — Miamy never touches it. That's what we call "Direct Pay". No middleman, no payout delays.

5 to 10 minutes. You enter your dishes (name, price, photo, description), turn on the options you need (delivery, loyalty, etc.) and it's online. We're here by email if you need a hand.

No minimum commitment. You pay monthly and cancel any time in one click from your dashboard. The first 30 days are refundable if the tool isn't the right fit.

You configure your fees (flat amount, free above €X, or price per km), your delivery radius and your minimum order. On every delivery order, the system calculates the as-the-crow-flies distance between your address and the customer's (Haversine formula), then applies your rule.

Yes. A single manager account can run several venues. Each venue has its own subscription, its own menu, its own loyalty program and its own payment keys.

From your dashboard, you create your tables (numbers, capacity). The system generates a unique QR Code per table, which you download as PNG and laminate. The customer scans, lands on your menu, orders, pays. You get the order on your live dashboard with a sound and the table number.

That's included in the Signature plan (€100 excl. VAT/month). You tell us your domain (e.g. myresto.com), point it at our servers (CNAME), and we activate it within 24h. You also keep your colours, your logo and your custom CSS.

Yours. You get each customer's details (name, email, phone) — that's your database. If you cancel, you leave with it. We don't do "lock-in".

Yes, by email at contact@miamy.fr. Reply within 24h on weekdays. On Croissance and Signature plans, you also get a personalised video onboarding to start on the right foot.

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the answer to your question.

Foodie questions

Restaurant owner questions

Still haven't found your answer?

We probably have the answer to your question.

Foodie questions

Do I need an account to order?

How does payment work?

Is delivery available everywhere?

What are QR Codes at the table?

How do I earn loyalty points?

What if my order doesn't arrive?

Is my data resold?

How do I delete my account?

Restaurant owner questions

How much does it really cost?

Why 0% commission, how do you make a living?

How does the money land in my account?

How long does it take to set up my menu?

Can I try before I commit?

How does Haversine delivery work?

Can I manage several restaurants?

How does it work with QR Codes at the table?

What if I want my own domain name?

Are my customers mine or Miamy's?

Is there technical support?

Still haven't found your answer?

We probably have
the answer to your question.